Delivery Information

All orders are shipped from our warehouse in Dallas

Most parcels shipped within 24 hours of order receipt.

Most orders are delivered within 4 working days.

Full end to end tracking on all services, for both US & Canadian services.

No customs fees for US orders.


USA Shipping Rates

Service Time Price
FREE DHL Tracked/DHL Plus Tracked approx. 2 - 5 working days
maximum 12 working days
FREE when you spend $30 or more
DHL Tracked/DHL Plus Tracked approx. 2 - 5 working days
maximum 12 working days
From $3.99, depending on weight
USPS Priority approx. 1 - 3 working days
maximum 15 working days
From $7.49, depending on weight
FedEx Home Delivery approx. 2 - 5 working days
maximum 21 working days
From $13.99, depending on weight

Canada Shipping Rates

Service Time Price
FREE DHL International Tracked approx. 4 - 6 working days
maximum 25 working days
FREE when you spend $40 USD or more
DHL International Tracked approx. 4 - 6 working days
maximum 25 working days
From $6.49 USD, depending on weight

General Shipping Information

  • Weekends, & Public Holidays are not included as working days.
  • All orders placed after 12pm CDT are regarded as being received by us on the next working day (Monday - Friday).
  • All delivery estimates are guidelines and inclement weather, public holidays, and seasonal delays may affect your parcel.
  • For all shipments, please give an accessible daytime delivery address.

USA Service Information

DHL Tracked
  • Delivery in approximately 2 to 3 working days for CONUS, and 4 to 5 working days for Hawaii/Alaska.
  • End-to-end tracking & Saturday delivery.
  • Parcels are despatched by DHL .
DHL Plus Tracked
  • Delivery in approximately 2 to 3 working days for CONUS, and 4 to 5 working days for Hawaii/Alaska.
  • End-to-end tracking & Saturday delivery.
  • Parcels are despatched by DHL .
USPS Priority
  • Delivery in approximately 1 to 3 working days for CONUS, and 5 to 7 working days for Hawaii/Alaska.
  • Parcels are despatched by USPS .
FedEx Home Delivery
  • Delivery in approximately 1 to 3 working days for CONUS, and 5 to 7 working days for Hawaii/Alaska.
  • Parcels are despatched by FedEx .

Canada Service Information

DHL International Tracked
  • Available to Canada only.
  • Delivery in approximately 4 to 6 working days.
  • Maximum delivery time can take up to 14 working days.
  • Fully tracked from end to end, with final delivery confirmation.
  • Parcels are dispatched by DHL.
  • International orders outside of the European Union may be subject to additional custom charges in certain countries. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our Terms & Conditions.