The Rare Tea Guarantee

The Rare Tea Lady believes that our teas are some of the greatest in the world, and that our range and service are second to none.

In the isolated case that you are not completely satisfied with any tea or teaware you purchase from our website, please get in contact with our customer services team to discuss returning your order.

In most instances we will give you a full refund of the item’s cost excluding postage. We may ask you to return the item to us.